Responsible Gaming at bet1
Gaming is for enjoyment — not stress. bet1 believes every player can enjoy gaming safely when they know their limits and have the right information. On this page you will find ways to set self-limits, warning signs to watch for, and where to get support.
Age Limit and Core Principles
The minimum age to take part in any casino or betting activity at bet1 is 21.
bet1 believes online gaming is a form of entertainment — not a reliable source of income. Every player should set a budget they are comfortable with and never play beyond it. Before playing, decide on a clear time limit and spending limit. There is no guarantee of winning, so only play with an amount you can afford to lose without it affecting your daily life.
Reading our Terms and Conditions will help you understand what responsibilities and protections bet1 has in place for users. That information is useful for building healthy gaming habits.
Making decisions while drinking or under stress during gaming is risky. Do not try to chase losses or place larger bets to recover past losses — this behaviour can lead you deeper into trouble. Keep an eye on yourself and, if any concerns arise, use the support information at the bottom of this page.
Self-Limit Tools
bet1 gives you the ability to control your own gaming. Use the tools below to set your limits.
Deposit Limit
Set how much you will deposit daily, weekly, or monthly in advance. Once the limit is reached, the system will automatically stop further deposits.
Deposit LimitLoss Limit
Set how much you are willing to lose within a given period before stopping play. Once the limit is reached, no further bets will be possible.
Loss LimitSession Time Limit
Set in advance how long you will play each session. When the time is up, the system will log you out.
Time LimitCooling-Off Break
If you want a short break from gaming, choose the cooling-off option. You can set a break ranging from one day to several weeks.
Temporary BreakSelf-Exclusion
If you want to stop gaming entirely for an extended period, apply for self-exclusion. During this period, accessing your account or placing bets will not be possible under any circumstances.
Self-ExclusionReality Check Reminder
A reminder will appear on screen at set intervals — letting you know how long you have been playing and how much you have spent.
ReminderApply for Self-Exclusion
In addition to applying via live chat or email, you can also send your request through the form below.
After submitting your request, our team will take the necessary action on your account as soon as possible. For urgent assistance, use the 24/7 live chat directly.
Warning Signs of a Problem
If gaming has become a source of stress rather than enjoyment, take the following signs seriously.
- Repeatedly spending more than your budget and feeling regret afterwards.
- Hiding your gaming from family or friends, or lying about it.
- Trying to win back lost money by placing more bets.
- Feeling restless, irritable, or low when you cannot play.
- Neglecting work, studies, or family responsibilities to focus on gaming.
- Repeatedly trying and failing to cut down on playing time or bet amounts.
- Using money meant for bills or essential expenses to play.
- Reducing sleep, meals, or social interaction to spend more time gaming.
- Taking loans or borrowing money from people you know in order to play.
- Finding it hard to stop after playing for a long time.
If you notice one or more of the above signs in yourself, do not ignore them — take action now. Our FAQ has more detailed answers on responsible gaming. Remember, seeking help is not a sign of weakness — it is proof of being honest with yourself.
Where to Find Support
Seek help from the right place at the first sign of a problem. Rather than struggling alone, open the door to people around you and professional support.
bet1 Live Chat
Available 24 hours a day, 7 days a week in Bangla and English. Our support team is ready to help with setting limits, self-exclusion, or any concerns you may have.
Email Support
You can also send any responsible gaming requests by email. Our team will respond as soon as possible and take the necessary steps.
Family and Loved Ones
Let a family member or a trusted friend know — they can keep a close eye on the situation and help you stay in check when needed.
Professional Advice
Get professional support from a mental health specialist or counsellor. Mental health services are available at various government and private hospitals across the country.
All your information is kept fully secure in accordance with our Privacy Policy. When you seek support, your identity and conversations are not shared with any third party. bet1 always treats user privacy as the highest priority.
bet1's Commitment
We believe it is our responsibility to provide a safe gaming environment. bet1 is always committed to supporting every player so they can enjoy themselves within healthy limits. If you are experiencing any difficulty, do not wait — let us know.
Frequently asked questions
Answers to frequently asked questions about responsible gaming are provided here.