bet1 Privacy Policy

Introduction and Scope

bet1 places the highest importance on protecting the personal information of every person who registers or visits its platform. This privacy policy ("Policy") applies to the bet1casino.cam website and any associated mobile applications.

This policy takes effect from the moment a user opens an account on bet1 or begins using the platform. By using the platform, a user is considered to have accepted the terms of this policy. bet1's Terms and Conditions should be read together with this policy, as both documents together define the overall framework of the service.

bet1 reserves the right to update this policy over time. If significant changes are made, users will be notified by email or through a notice on the platform. The latest effective version will always be available on this page.

Details of Information Collected

bet1 collects two types of information from users — information provided directly and information collected automatically.

2.1 Information Provided Directly

During account registration and use of the service, users provide the following information:

• Full name and date of birth
• Email address and mobile number
• Bank account details or mobile financial service (bKash, Nagad, Rocket, Upay) details
• Documents submitted for identity verification (where applicable)
• Records of conversations with the support team via live chat or email

2.2 Information Collected Automatically

When a user uses the platform, the following technical information is logged automatically:

• IP address and device identifier
• Browser type and operating system
• Page visit times, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity history and transaction records

2.3 Information Received from Third Parties

Information may sometimes be received from payment processors or identity verification service providers. This information is used only to ensure transaction security and to prevent fraud.

Purpose of Data Use

bet1 uses collected information for specific and legitimate purposes. No information is processed without relevance.

• Account Management: Registration, login verification, and maintaining account security.
• Payment Processing: Completing deposit, withdrawal, and bonus transactions. The minimum deposit at bet1 is ৳200 and the minimum withdrawal is ৳800.
• Identity Verification: Confirming the age and identity of users. Only individuals aged 21 and above may register on bet1.
• Fraud and Security: Detecting and preventing unauthorised access, money laundering, and suspicious activity.
• Customer Support: Providing 24/7 support in Bangla and English via live chat and email.
• Service Improvement: Analysing user experience to improve platform functionality.
• Communication: Sending relevant promotional information and important notices — users may opt out of this at any time.

Data Storage and Security

bet1 stores user information on secure servers using SSL encryption. Security measures are in place at both the technical and organisational level.

4.1 Technical Security Measures

• 256-bit SSL encryption for data transmission
• Encrypted database storage for sensitive information
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

4.2 Retention Period

Information may be retained for as long as an account is active and, after closure, for as long as required to meet applicable legal obligations. Financial transaction records in particular are kept for a defined period.

Users may request deletion of their account. However, information retained for legal reasons may not be removable.

Sharing Information with Third Parties

bet1 never sells users' personal information or shares it unnecessarily. However, information may be shared in the following specific circumstances:

• Payment Processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification Services: Approved third parties involved in the account verification process.
• Technology Service Providers: Companies contracted to operate the platform, who are bound to comply with bet1's privacy standards.
• Legal Authorities: Only where disclosure is mandatory under a court order or applicable law in Bangladesh.

Outside of these cases, no information is shared with any third party without the user's explicit written consent.

Cookie Policy and Tracking Technologies

bet1 uses cookies and similar technologies on its website. These help improve the user experience and analyse platform performance.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may cause the site to not function properly.
• Functional Cookies: Used to remember language preferences and other personal settings.
• Analytics Cookies: Used to understand how users interact with the site — this information is analysed in aggregate without identifying individuals.

6.2 Cookie Controls

Users can accept or reject cookies through their browser settings. However, disabling essential cookies may limit certain services.

User Rights

bet1 grants users several rights over their own information. These rights may be exercised at any time, although full compliance may not always be possible due to legal obligations.

• Right of Access: The right to request a copy of your personal information held by bet1.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of personal information in certain circumstances.
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Right to Portability: The right to receive your information in a structured format.

To exercise these rights, contact bet1's support team via live chat or email. To learn more about bet1's commitment to responsible gaming, visit the Responsible Gaming section.

Protection of Minors' Information

bet1's services are strictly for individuals aged 21 and above. No information is knowingly collected from minors.

Age is verified at the time of registration. If a person registers using false information and is later found to be under 21, their account will be closed immediately and the associated information will be deleted.

If anyone becomes aware that a minor has registered on bet1, please notify the support team.

International Data Transfers

bet1's servers and technical infrastructure may be located in various geographic locations. As a result, user information may be transferred internationally.

For such transfers, bet1 ensures that applicable international data protection standards are upheld at the destination. Third parties are also contractually bound to comply with the same standards.

Contact and Complaints

If you have any questions about this privacy policy or wish to exercise any rights regarding your information, contact bet1's support team through the following channels.

Further details about bet1's service structure are available on our About Us page. For answers to common questions, visit the FAQ section — it covers frequently asked questions about accounts, payments, and security.

Policy Changes

bet1 reserves the right to amend or update this privacy policy as needed. Users will be informed of any significant changes via email or a notice displayed on the platform.

Continued use of the platform after changes have been made will be taken as the user's acceptance of the updated policy. It is therefore advisable to review this page after each update.

If any dispute arises regarding the interpretation or application of any part of this policy, contact bet1's support team directly. For the full terms of using the platform, also read bet1's Terms and Conditions document.